Customer representative. Dutch market

Código Oferta: 01\2021\031995Tipo de Oferta: EURES. Dígito numérico aleatorio de desempate en la ordenación: 74247853. Carácter alfabético aleatorio de desempate en la ordenación: Q. Oferta Eures Your main mission will be to ensure a quality remote customer relationship that meets expectations. - Management of reservations (modification, cancellation or creation of new reservations) - Advise clients on the services we provide by phone or email - Manage the back-office of reservations (issuance, modification and cancellation of reservations) - After-sales service (litigation and compensation management) - Manage and manage the administrative process (invoicing, written communication, travel documents) In short, you are a customer advisor, Ambassador of customer satisfaction! By what means? Calls (mainly incoming; outgoing calls at the margin, and depending on the activity, only to recontact a customer, no prospecting), But not that, emails, chat, social networks could also potentially be your newcomers work tools! We offer: - Full-time (39 hours/week) and long-term contract - Schedule (rotative): Monday - Saturday from 09:00 to 18:00 - Salary: 20.000 euros gross/year + up to 4.000 euros gross/year - Internal Development Program - Opportunity to join an international team Requirements: - Yourself! With interpersonal skills, good listening skills and a sense of service! - Bilingual Flemish/Dutch (+French would be ideal) and English. - We will appreciate you as caring, empathetic, curious and dynamic! - A good team spirit, a taste for challenges and challenges will come in handy on a daily basis! - You demonstrate good oral and written expression. - You demonstrate an ability to adapt. - You must be IT literate in order to easily handle our tools. - Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus. The candidates interested have to apply through https://webhelp.acquitysoftware.com/webhelp/rest/recruitment/registerForm?key=7ddac4ef530844763a0f124d20113a7e&c=&sid=1323&l=en

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